loading

Poolking, your best swimming pool equipment manufacturer and supplier with more than 20 years experience.   ​​​​​​​  Email: sandy@poolking.co

What Should You Do If Poolking Swimming Pool Equipment Malfunctions?

2026-07-13

Poolking's sand filter warranty is 3 years for fiberglass filter,2 years for plastic filter. During the warranty period,if the filters parts have any damage,we can judge the

factors according to the photos or videos, then we can offer free parts to replace. If the filters are damaged badly,we will provide a new one.

The pumps and lights are 1 year warranty,the method is same as filters.

Poolking stands behind its products with a clear and customer-friendly warranty policy to ensure peace of mind.

  • Fiberglass sand filters: 3-year warranty
  • Plastic filters: 2-year warranty
  • Pumps and pool lights: 1-year warranty

If any product fails to work normally during the warranty period, simply send us clear photos and videos showing the issue. Our professional team will quickly assess the cause. For minor part damage, we provide free replacement parts shipped promptly. In cases of severe damage, we will replace the entire unit at no cost to you.

This efficient claims process minimizes downtime and ensures your swimming pool returns to optimal performance quickly. All replacements use genuine Poolking parts, maintaining the original high quality and performance standards.

Proper maintenance, such as regular backwashing and avoiding chemical overload, will further extend product life. Poolking’s strong after-sales support is one of the key reasons customers choose us over cheaper alternatives.

View Poolking Warranty Policy & Contact Support.

What Should You Do If Poolking Swimming Pool Equipment Malfunctions?  1

prev
How Does Poolking Ensure Product Quality and How Many Tests Are Performed Before Packing Swimming Pool Equipment?
How Often Should You Replace the Silica Sand in a Swimming Pool Sand Filter?
next
Related questions
GET IN TOUCH WITH Us

Best swimming pool equipment manufacturer - Poolkin will continue for innovative management and excellent quality. Imagination will subvert the future, intelligent manufacturing will lead the era, that's the motto of Poolking!

If you have any question,please contact us.

Contact: Sandy

Email: sandy@poolking.co

Sales Hot line: +86-20-34982303

WhatsApp:+86-13922334815

Add: No. 80, Danan North Road, Dagang Village, Dagang Town, Nansha District, Guangzhou City (temporary business premises)

Copyright © 2026 Guangdong Poolking filtration equipment manufacturing co. Ltd. - www.poolking.co All Rights Reserved. | Sitemap
Contact us
whatsapp
Contact customer service
Contact us
whatsapp
cancel
Customer service
detect