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Poolking Incorporated

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Frequently Asked Questions

Guangdong Poolking Filtration Equipment Manufacturing Co,.Ltd.

Q: How offen should I clean my pool?
A: Some swimming pools have areas with little or no circulation. This is where algae and bacteria can begin to grow. At least once a week, the walls and floor should be brushed and vacuumed to remove debris that the filter misses. Brushing is a must, even if you use an automatic pool cleaner or retain a weekly service.
Q: What is your warranty for your products?
A: Filters are two years,the other products are one year.
Q: How often should the water circulate ?
A: As usual it is 4 hours for one circulation,but if the pool is not dirty or very big pool,you can circulate it every 6 hours.
Q: Why is dirt/sand passing through my sand filter?
A: A lateral could be cracked or broken, the multiport valve may need servicing, or air may be passing through the filter, causing a channeling effect, which permits dirt to get by the filter.
There may be a broken or cracked lateral located on the manifold of your filter. You will need to inspect these laterals and replace them if necessary.
Q: When do I need to replace my sand?
A: On average, sand should be replaced every 3-5 years. This may be longer if the pool stays clear, or shorter, if the filter runs all the time. The jagged edges of the sand wear down and become smooth as the sand ages. When this happens the sand can no longer trap debris particles and dirt can pass through the sand and back into the pool.
Q: When putting the sand into the filter,what points shall be care about?
A: Before putting the sand into the filter,you should put the water inside firstly to half filter.And the sand weight can refer to the manual.
Q: When need to operate the backwash?
A: During the filter is running, when the pressure gauge shows the pressure up to 2.5kg,pls stop the pump working right away. And change the valve function to backwash.
Q: Why is my pump running hot and powering off?
A:This maybe caused by insufficient power due to an undersized wire or a poor connection.
Your pump has a thermal overload, which will shut the motor off when it gets too hot—it will restart once it has cooled down. Check the air intake vents of your motor to ensure they are free of debris. If debris is blocking these vents, it will cause the motor to run hot and possibly shut down.
Q: My light is not working?

A: • Check the power supply; verify that the breaker in the breaker box and the light switch are in the on position, if all is okay, the bulb maybe blown.

Q: Can I run my pump without water?
A: • Pumps should never operate without water. The pump seal assembly in the pump volute (The area between the strainer basket and the pump motor) protects the pump motor from pool water. This seal assembly gets hot and is cooled by the pool water. If the pump is running without water, the seal will overheat and melt, PG pump only alow less 15 mins running without water.If left running without water for a long period of time, the heat generated could damage the PVC pipe and other system components.
Q: What is the difference between 12V and 120V?

A: • A 12V light receives its power from a transformer, which steps down 120V to 12 V. 120V is your standard house voltage. Some areas of the country do not allow 120V lights. The brightness is equal for either voltage because brightness is measured by the bulbs wattage.